This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we ask for information such as your full name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering standards. During transaction processing, we also handle financial data — including payment method details — solely to complete and record those transactions securely.

We collect this data because operating a regulated gaming environment requires us to confirm who you are, ensure you meet eligibility requirements, and maintain accurate financial records. Without it, we would be unable to provide you with a functioning account.

How We Protect Your Data

Your personal information is protected using 256-bit SSL encryption across all data transmissions on our web platform. Data is stored on secure servers with access restricted to authorised personnel only. Internal access controls mean that staff can only view the information necessary for their specific role. We do not store payment card details beyond what is required to process a transaction, and we do not sell your data to third parties for marketing purposes.

There are limited, specific circumstances in which we share your data with external parties. These include licensed payment gateway providers who process your deposits and withdrawals, identity verification services used to confirm your details during registration or enhanced due diligence checks, and regulatory or law enforcement authorities where we are legally required to disclose information. In each case, data sharing is kept to the minimum necessary and governed by appropriate data-handling agreements.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain records for the duration required by applicable regulations and licensing conditions. Once that retention period has passed, your data is securely deleted or anonymised. If you wish to know the specific retention period that applies to your account, you may contact our support team directly.

You have the right to request access to the personal data we hold about you, ask us to correct any inaccuracies, or request the removal of your data where no legal obligation requires us to retain it. To exercise any of these rights, please reach out through our customer support channels. We will respond within a reasonable timeframe and in accordance with applicable data protection requirements.

If we make material changes to this Privacy Policy, we will notify you through your registered account or via a notice on our web platform before those changes take effect. Continued use of the platform following notification will constitute acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your information.

If you have concerns about how your data is being handled and feel they have not been resolved through our support channels, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.